Petit Brin ships worldwide from our fulfilment partners. Shipping is free on all orders over $95; orders below this threshold are charged a flat-rate shipping fee shown at checkout. Order totals and shipping fees are shown in your local currency at checkout. Orders are processed within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking may take 2-4 business days to begin updating as the parcel moves through international carriers.

International Delivery Times

Estimated delivery times below are calculated from the date of dispatch (not the order date) and exclude weekends and public holidays. Remote regions may require additional transit time.

How International Delivery Works

1. Order confirmation: You receive an email as soon as your order is placed.
2. Processing: Our team prepares and quality-checks your toys within 1-3 business days.
3. Dispatch: Your parcel is handed to our international carrier and a tracking number is emailed to you.
4. International transit: The parcel travels to your destination country.
5. Customs clearance: The parcel is processed by your local customs authority.
6. Local delivery: A domestic carrier in your country delivers the parcel to your door.

Customs, Duties & Taxes

Product prices on petitbrin.com do not include international duties, import taxes or VAT/GST that may be charged by your destination country. These fees, when applicable, are determined by your local customs authority and are the responsibility of the customer.

• Most small parcels clear customs without additional charges, but this varies by country and order value.
• If a customs fee is applied, the local carrier will contact you before final delivery.
• Refusing to pay customs fees may result in the parcel being returned or destroyed; in this case we are unable to issue a refund.

Shipping Delays

International shipping can occasionally be affected by customs inspections, weather, public holidays or carrier backlogs. While we work hard to dispatch promptly, Petit Brin cannot guarantee transit times once the parcel is with the carrier. If your order has not arrived within 5 business days of the estimated window, please contact us at hello@petitbrin.com and we will open an investigation with the carrier on your behalf.

Address Changes

If you notice an error in your provided address, please contact us immediately at hello@petitbrin.com with the subject line "URGENT."

• If the order has not yet shipped, we will update the address for you.
• If the order has already been shipped, unfortunately, we cannot make changes.

To avoid any issues, we strongly encourage customers to double-check their shipping information immediately after placing an order.

In cases where a package is returned due to an incorrect or insufficient address:

• Unfortunately, we cannot offer refunds or reshipments.
• Please verify your shipping details to prevent delivery issues.

Shipping Responsibility

Once your order has been handed over to the shipping carrier, Petit Brin is no longer responsible for any delays, damages, or issues that occur during transit. However, we remain committed to assisting our customers by:

• Providing tracking details to monitor the shipment's progress.
• Supporting you in filing claims with the carrier for lost, damaged, or delayed packages.

Lost or Stolen Orders

If your order is marked as delivered by the carrier but you have not received it, we recommend the following steps:

1. Check Nearby: Verify with neighbors, family members, or building staff to ensure someone hasn't received it on your behalf.
2. Contact the Carrier: Reach out to the shipping carrier for additional delivery details.

While Petit Brin cannot be held liable for items marked as delivered but reported as lost or stolen, we are committed to assisting you:

• We can help you file a claim with the shipping carrier.
• For orders reported as lost or stolen, we offer a discounted reorder option as a courtesy to our customers.